Our Managed Maintenance program is a proactive system designed to maintain the safe and consistent operation of your vehicles while monitoring economic efficiency. Our goal is to minimize downtime and keep your drivers on the road.
We believe one person should be overseeing every aspect of your fleet. It is critical for the same individual to monitor both the maintenance history and the recycling future of a vehicle when making current repair decisions.
If your company does not currently have a written vehicle policy in place, FLEET can help to write and establish a policy for you.
An ASE Certified repair specialist is contacted by the service vendor for authorization and consultation on any repair in excess of a set dollar limit, i.e., $50. The Technician reviews the history of the vehicle as well as the current proposed service for each and every service call. The cost of the repair is also reviewed for accuracy. The future of the vehicle is also taken into consideration when making a decision to repair. If the vehicle is flagged in the computer that a replacement is on order, perhaps not all of the work will be approved. The technicians are also well versed on warranty worthy work as well as current recalls. A post warranty recovery system flags potential claims for further investigation.
If the expense is approved, the Technician will issue a verbal purchase order directly to the facility.
FLEET will provide recommendations on service work performed. Since we handle vehicle maintenance all day every day, we can advise if it is practical to repair the vehicle taking into account the vehicles value compared to the cost of the work to be performed. Perhaps another repair facility might be better equipped to handle the problem; or perhaps the manufacturer should provide a “good will warranty” to alleviate some if not all of the cost.
Your company can set up a set dollar limits as to how much a driver can spend without prior approval as well as a dollar amount that someone at your company needs to be contacted for approval. For example many clients use $50 as the driver limit and $1000 as their limit for FLEET spending without approval. If however the expense is around $800, and this vehicle is 10 years old with 90,000 miles on it, we will call you anyway to explain your options and provide a recommendation on repairing or not. Your company is in complete control, you can set the limits as high or low as you need.
A network of over 50,000 major maintenance and repair facilities all over the country are available for your drivers to utilize. Samples of these suppliers are: Firestone, Goodyear, Pep Boys, Jiffy Lube, AAMCO Transmissions, Meineke Mufflers, and many more. Service or unit prices have already been negotiated to provide you with volume pricing. Network providers are constantly being reviewed for additions or removal.
Vehicle expenses submitted by national accounts are audited to ensure the work and prices we approved is what is represented on the invoice. Copies of all work performed are computerized and available on-line by each vehicle.
All maintenance and repair work can be consolidated on one invoice to your company. You will not have to write a check to many different repair facilities all over the country. The monthly invoice will be broken down by vehicle and service work performed along with any other maintenance expenses incurred in that month.
There are a number of report types available to monitor the health of your vehicle portfolio. Since you would be partnering with FLEET Services, it will be up to us to monitor the reports on each individual vehicle to insure a properly managed fleet.
Without going into too much detail about each individual report, here are just a few:
An email will be sent to drivers to indicate they are past due for an oil change. The parameters of exception and concern can be set by your company, but typically we recommend 3 months or 3000 miles. Oil changes are the most inexpensive form of insurance on a vehicle considering each time a Certified Mechanic is performing a 21 point inspection looking for indications of wear.
Drivers will have access to a 24/7/365 roadside assistance program via a toll free 800 number. Some services available are towing, flat tire repair, lockout service, jump starts and mechanical breakdown assistance.
Sometimes we find that drivers in remote areas may not have their driving history known. If the driver’s safety is in question, perhaps a record check could provide the answer. MVR’s offer background checks on driving history, tickets, etc.