An ASE Certified repair specialist is contacted by the service vendor for authorization and consultation on any repair in excess of a set dollar limit, i.e., $50. The Technician reviews the history of the vehicle as well as the current proposed service for each and every service call. The cost of the repair is also reviewed for accuracy. The future of the vehicle is also taken into consideration when making a decision to repair. If the vehicle is flagged in the computer that a replacement is on order, perhaps not all of the work will be approved. The technicians are also well versed on warranty worthy work as well as current recalls. A post warranty recovery system flags potential claims for further investigation.
If the expense is approved, the Technician will issue a verbal purchase order directly to the facility.